Terms & Conditions

Craigharper.com Terms & Conditions

Welcome to the Craigharper.com website terms and conditions.  By using our website and/or placing an order you agree to be bound by these.  Please read carefully before placing your order.

If you have any questions regarding our terms and conditions, our products or about how to place an order online with us, please e-mail Craigharper.com Customer Care on info@craigharper.com.au

Your order

All orders are subject to acceptance and availability.

When you place an order your credit card will automatically be debited and you will receive an order confirmation which is proof of your order.

In the event that an item you have requested is not available, we will contact you via e-mail within 2 working days to let you know. You will then have the option of a refund or choosing another item.

Please note that once you have placed your order, we cannot make any changes or change the shipping address after dispatch.  So please take care to enter details accurately. Email info@craigharper.com.au  immediately if you realise that you have made a mistake.

Craigharper.com reserves the right to refuse an order for any reason.

Paying for your order
 
Payment can only be made using Visa or Mastercard or PayPal or Direct Debit by arrangement.

All prices listed on our website are in Australian Dollars and are inclusive of GST.

The total cost of your order is the price of the goods at the time the order is placed plus the delivery fee if applicable.  Sorry no rainchecks.      

If the price of an item is listed incorrectly on our website you will be notified of the correct price by e-mail and given the option of proceeding with or canceling your order. Vouchers and gift certificates may not be used for on-line shopping.

Orders will not be accepted without credit card or PayPal authorisation.

Credit card security

Craigharper.com values your security.  We use eWay an electronic payment gateway endorsed by the major banks including the Commonweath Bank, National Bank, ANZ and Westpac. eWay is PCI-DSS Compliant. eWay are externally audited each year to ensure they are Tier 1 PCI-DSS compliant, the highest level of compliance mandated by the major credit card schemes.

eWay’s hosting partner, Macquarie Telecom, operates Australia’s only PCI-DSS compliant data centre further enhancing their commitment to security.

Your Privacy

Craigharper.com values your privacy and security. Any information you provide Craigharper.com is maintained and accessible only by Craigharper.com.

Craigharper.com takes reasonable steps to ensure the security of your personal information from such risks as unauthorised access, loss or misuse.

Craigharper.com will not disclose your personal information except to comply with applicable laws or valid legal process.

When shopping on-line our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Any updates to our privacy policy will appear on this page.

Shipping

Craigharper.com delivers within Australia and internationally.

We use standard post for all deliveries and aim to process and deliver your parcel within 5 working days of receiving your order within Australia. International orders may take up to 10 working days of receiving your order.

Delivers will be made to the shipping address nominated by you between 9am – 5pm Monday to Friday.

Delivery fees are displayed at time of order input. Delivery fees may be subject to change without notice and will be posted on the website at the time of change.

Refunds / Returns Policy

For information regarding returns click here.

Website Content

While we have made every attempt to ensure that the information contained on this site has been obtained from reliable sources, craigharper.com is not responsible for any errors or omissions, or for any results obtained from the use of this information. All information on this site is provided “as is”, with no guarantee of completeness, typographical errors, accuracy or timeliness.

Certain links on this site connect to other web sites maintained by third parties over which we have no control. Craigharper.com makes no representations as to the accuracy or any other aspect of information contained on related web sites
 
Craigharper.com reserves the right to make changes to these terms and conditions at any time.  Please check back from time to time to ensure you are aware of any changes.