What’s Your Brand?

*Before today’s post….. geeeeeze you guys, our forum’s goin’ off like a frog in a sock! You all rock. It’s still early days but it looks like it might just turn into something of cyber-communal (made that up) value. Nice. If you haven’t checked it out yet, take a peek here. And for future reference, you can get to the forum via the menu option in the left sidebar next to my boof head.

Branding

handshakeIn the big wide world of business and in particular, marketing, the suits are always talking about ‘branding’. The need to create a well-respected, well-known brand (reputation, profile, public perception) for our product, service or organisation. If you have the best product in the world but nobody knows about it, or nobody knows it’s any good, then you’re going nowhere fast. Many great ideas, products and concepts have died a slow (or rapid) death because they 1) had no branding or 2) had bad branding.

The alleged expert

As a media commentator, corporate speaker and (alleged) fitness expert, I have my own brand – how people see me. So too, my company has it’s own brand in the fitness industry here in Australia. One of the reasons I started to do media stuff was because it helped to increase the ‘brand awareness’ (and hopefully credibility) of not only my company as a player in the fitness market in this country, but also me personally as an industry expert, speaker, educator and commentator. Yes that all sounds a little strategic and it is. Of course. A company or career without a strategic plan is a ship without a rudder and doomed for failure or at best, mediocrity.

I recently spoke at a conference with a guy who (I was informed) gets paid over $15,000 for his forty five minute presentation. Was he good? Yep. Was he mind-blowingly incredible? Nope. Was he fifteen times better than the $1,000 speaker? Nope. Then why did that company pay so much for his services? Because they were buying a brand that’s why. A name. A reputation.

Have I got a deal for you….

What do you think would have happened if I had told the conference organiser that I could have provided a $1,000 speaker (unknown brand) to deliver the exact same message (same info, same style, same passion, same quality) for one fifteenth of the cost? More than likely he or she would have said “thanks, but no thanks.” Because:

jackpot1. They want the brand.
2. On some level they don’t really believe that the $1,000 speaker could deliver like the $15,000 guy and
3. Even when it comes to corporate speakers, we’re label shoppers!

That’s the genius of great branding; it often has nothing to do with reality (what you’re actually buying) and everything to do with perception (what you believe you’re buying). It’s about making people feel and think a certain way about something (a product, person, program, company, system).

It’s not you; it’s what they think of you

Why do companies now pay me five times more (to do the same thing – speak) than they did a few years ago? Am I five times better? Nope. Do I get five times better results? Nope. Is there a lack of cheaper speakers who could do a great job? Nope. They pay me more because my brand is bigger and better these days. Simple. Sometimes it’s not about me (strictly speaking); it’s about their perception of me.

Your brand right now?

Whether or not you know it, want it or like it, you have your own brand already; how other people perceive you. Now, of course you don’t want to be obsessed with, or insecure about what people think of you (that’s definitely not what I’m suggesting by consciously developing your own brand) but at the same time, it is important that we all realise that our personal brand (how we are perceived) will have a great impact on virtually every area of our life. If people perceive you as an untrustworthy and unprofessional individual, then they won’t want to do business with you or have you on their team. If your brand reeks of arrogance and ego they won’t respect you or want to listen to you. If you’re wearing the needy, insecure and high-maintenance labels then they’ll avoid you like the plague.

wearing too many hatsHowever, if your brand is synonymous with quality, integrity, reliability, honesty, generosity and thoughtfulness then you (and your skills, products, services) will be in demand.

Everything you do (and don’t do) says something about your brand – who you are; your communication style, your habits, your values, how you present yourself, what shape you’re in physically, how you deal with different situations and challenges, how you manage relationships, how you resolve conflict, how you interact with your staff / work colleagues, your ability to get stuff done and the results you do and don’t produce.

The questions you might want to ask yourself moving forward are:

1.
What kind of branding do I have right now and
2. How can I improve the value of my brand?

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{ 14 comments… read them below or add one }

Damian April 23, 2008 at 8:58 am

Great article Craig, I think I need to do some re-branding. I’ve managed to damage my own brand over the years. You would think I’d learn! Thanks for the wake up.

Damian April 23, 2008 at 8:59 am

Great article Craig, I think I need to do some re-branding. I’ve managed to damage my own brand over the years. You would think I’d learn! Thanks for the wake up.

Anonymous April 23, 2008 at 9:10 am

Very clever Craig but can you please stop pushing my buttons! This information has so many applications. Carlie.

MrAchievement - Stanley Bronstein April 23, 2008 at 9:36 am

You hit the name on the head. Perception is everything.

Another side note to that is your reputation. You need to make sure you protect your reputation at ALL times.

Otherwise, your brand will go right out the window . . .

That’s why many companies will change their names after something bad happens and it is associated with their former name.

MrAchievement
Stanley Bronstein
Attorney, CPA, Author, Blogger & Professional Motivational Speaker

Kelvin from Los Angeles April 23, 2008 at 11:07 am

This post starts out like one of those “make money blogging online” posts and then turned into a “lesson from Craig Harper” article. Interesting.

I think people will never know what they’ll actually get until they actually hear the speaker talk. Paying for a brand name speaker is just a way of increasing the likelihood of getting a good presentation out of it. Sure, there’s a chance that the other unknown speaker is just as good, or even better, but the risk involved in making that bet is bigger. In a way you are paying for the peace of mind.

For the personal brands, let’s say you are asking someone for help. While some stranger on the street might be able to do a good job, or even a better job, but you would like to go to the friend that has a reputation for helping other people with that particular problem. You don’t know if they’ll do a good job helping you, but you are increasing the likelihood.

Dave April 23, 2008 at 12:50 pm

A $15,000 speaker can charge that much because there are many others willing to pay that much. It is what the market will bear.

Of course it is all about the personal brand!

That $15,000 speaker is probably:

a) Known by the group organizers who are willing to pay the fee (brand awareness)

b) Seen as an authority on the topic (positive strategic awareness)

and

c) Expected to deliver a superior speech (Brand promise made, promise kept).

Branding is actually easy to understand conceptually. Figure out what it is that you stand for that is unique and deliver it every single time in a way that blows the socks off people.

It is the people who try to take shortcuts with branding that run into trouble. Why? The shortcuts are usually because they haven’t figured out yet what they offer that is unique, why somebody would prefer it and how to communicate it effectively.

The Marketing Guy Who Drives Sales
http://www.DolakBlog.com

Craig Harper April 23, 2008 at 1:12 pm

You’re welcome Damian….

Craig Harper April 23, 2008 at 1:13 pm

No Carlie.

I will continue to push :)

Craig Harper April 23, 2008 at 1:14 pm

Thanks for your thoughts Stanley…

Nice.

Cheers

Craig Harper April 23, 2008 at 1:15 pm

Kelvin… you know if you keep making sense you’ll create a precedent and I’ll come to expect it!

Cheers

Craig Harper April 23, 2008 at 1:20 pm

Hey Dave, thanks for dropping by and sharing your insights and expertise on the matter – good stuff.

Cheers.

Evelyn Lim April 24, 2008 at 12:15 am

It makes all the difference doesn’t it? Women should know. The same handbag looks and feels different if the tag on it says “Gucci” or “Prada”. It’s not just about the handbag; it’s the brand that she is wearing.

sarah April 25, 2008 at 11:58 am

Wow Craig, you have just made me realise how important branding is going to be for me in my profession.
Hadn’t even thought about this
Thanks for the wake up
GGG

Craig Harper April 25, 2008 at 3:33 pm

Hello Triple G.

Yep, quite relevant for you…

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